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Case Study – Co-operative Financial Services

Case Study – Co-operative Financial Services

Xerox transforms document processes for Co-operative Financial Services, improving customer service and reducing costs. CFS receives over 10,000 items of printed, email, faxed and hand written customer correspondence per day, all of which must be read, responded to and filed according to the appropriate retention policy. With purely manual processes in place, CFS found that it could not offer the levels of customer service it wished to.
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